PRIVACY POLICY

1. Introduction

This Privacy Policy applies to all information collected through our Services, including any associated websites, applications, and features, as well as any email, text, or other electronic communications sent by Chatlify.

Chatlify, Inc. is the data controller responsible for your personal information. Our contact details are provided at the end of this document.

We are committed to protecting your personal information and your right to privacy. Our goal is to be transparent about what information we collect, how we use it, and with whom we share it.

2. Information We Collect

We collect various types of information from and about users of our Services, including:

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, username, password, and profile picture.
• Profile Information: Information you provide in your user profile, such as bio, location, and other details you choose to share.
• Communications: Messages, voice communications, video calls, files, and other content that you send, receive, and share through our Services.
• Feedback and Support: Information provided when you report a problem, contact customer support, or otherwise communicate with us.
• Payment Information: If you purchase a premium subscription, we collect payment details, billing address, and transaction information. Note that payment processing is handled by our third-party payment processors, and we do not store your complete payment details.
• Surveys and Contests: Information you provide when you participate in surveys, promotions, or contests.

2.2 Information We Collect Automatically

• Usage Information: Data about your interactions with our Services, including the features you use, the content you view, the time, frequency, and duration of your activities.
• Device Information: Information about your device, including IP address, device type, operating system, browser type, device identifiers, and mobile network information.
• Location Information: General location information derived from your IP address. With your consent, we may collect more precise location data for specific features.
• Log Data: Information that our servers automatically record when you access our Services, such as your search queries, page views, referrer URL, and other interactions.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy section.

2.3 Information from Third Parties

• Social Media Platforms: If you link your Chatlify account with a social media account, we may receive certain information from that platform, depending on your privacy settings.
• Service Providers: Information from our service providers who help us with fraud prevention, analytics, marketing, and technical services.
• Other Users: Information other users provide about you when they use our Services, such as when they mention you, send you messages, or tag you in content.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services:
  • Deliver the services and features you request
  • Authenticate your identity and maintain your account
  • Process transactions and send related information
  • Create and update your user profile
  • Enable communication between users
  • Provide technical support and respond to your inquiries
• Personalize your experience:
  • Recommend content, communities, and connections
  • Customize features and content based on your preferences
  • Remember your settings and preferences
• Improve and develop our Services:
  • Analyze usage patterns and trends
  • Test and develop new features
  • Monitor and improve performance and reliability
  • Conduct research and surveys
• Ensure safety and security:
  • Detect, prevent, and address technical issues
  • Protect against harmful, unauthorized, or illegal activity
  • Enforce our Terms of Service and other policies
  • Verify accounts and activity
• Communicate with you:
  • Send service-related announcements and notifications
  • Provide information about features, updates, and changes
  • Respond to your comments, questions, and requests
  • With your consent, send marketing communications
• Legal and compliance purposes:
  • Comply with applicable laws, regulations, and legal processes
  • Enforce our terms, agreements, and policies
  • Protect our rights, privacy, safety, and property, and that of our users and others

We process your information for these purposes based on one or more of the following legal grounds:

• To perform our contract with you
• For our legitimate interests
• With your consent
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

• When you use our Services, certain information is shared with other users as part of the normal operation of the platform. For example, your profile information, status, and messages are visible to people you communicate with.
• Content you post or share publicly is viewable by other users according to the privacy settings you select.
• Information about your activity, such as when you were last online, may be visible to your contacts or communities, depending on your settings.

4.2 With Third-Party Service Providers

We share information with vendors, service providers, and other partners who work on our behalf to help us provide, improve, and secure our Services, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics providers
• Customer support providers
• Security and anti-fraud service providers
• Marketing and advertising partners

These third parties are bound by confidentiality obligations and are permitted to use your information only for the purposes for which it was shared.

4.3 With Affiliates

We may share information with our affiliated companies, subsidiaries, and parent company for purposes consistent with this Privacy Policy.

4.4 For Legal Reasons

We may share information if we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service and other agreements, including investigation of potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect against harm to the rights, property, safety of Chatlify, our users, or the public as required or permitted by law

4.5 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website or by direct communication.

4.6 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.7 Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

5. Data Storage and Security

Chatlify takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Some of the security measures we employ include:

• Encryption of data in transit using industry-standard TLS protocols
• End-to-end encryption for certain communications
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data storage practices
• Regular security training for our employees

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your information for as long as necessary to provide you with our Services and for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The specific retention periods depend on the nature of the information and the purposes for which it is processed. Factors we consider in determining retention periods include:

• How long the information is needed to provide our Services
• Whether the information is necessary to comply with legal obligations
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need your information, we will delete or anonymize it in a secure manner. In some circumstances, we may retain certain information in a depersonalized or aggregated form.

7. Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable age in your country). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under the applicable age, please contact us.

In some countries, we may allow children between 13 and the local age of consent (which may be up to 16 in some jurisdictions) to use our Services with parental or guardian consent. In these cases, we implement additional measures to protect children's privacy.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct or update inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can ask us to temporarily or permanently stop processing some or all of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Where we process data based on your consent, you can withdraw that consent at any time.

To exercise these rights, you can use the tools and settings provided in our Services, or contact us using the information in the "Contact Us" section.

Note that some of these rights may be limited, depending on the applicable law in your jurisdiction, and there may be circumstances where we are not able to fulfill your request. In such cases, we will explain why.

In addition to these rights, you have choices regarding how we use your information:

• Account Information: You can update your account information through your account settings.
• Communication Preferences: You can opt out of receiving promotional communications from us by following the instructions in those communications or changing your notification settings.
• Device Permissions: You can control our access to your device information, such as location, camera, and contacts, through your device settings.
• Cookies and Tracking: You can manage cookies and similar technologies through your browser settings. Please see our Cookie Policy section for more information.

9. International Data Transfers

Chatlify operates globally, which means that your information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those in your country.

When we transfer your personal information to other countries, we take appropriate safeguards to ensure that your information receives an adequate level of protection, regardless of where it is processed. These safeguards may include:

• Using Standard Contractual Clauses approved by the European Commission
• Ensuring that recipients are located in countries recognized as providing adequate protection
• Implementing additional organizational and technical measures to protect your information during transfer

By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where different data protection rules may apply.

10. Cookies and Similar Technologies

Chatlify uses cookies and similar tracking technologies to collect and use information about you. Cookies are small text files that are stored on your device when you visit a website. We use these technologies for various purposes, including:

• Essential cookies: Necessary for the operation of our Services, such as maintaining your login session and security features.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services, helping us improve functionality.
• Functionality cookies: Used to recognize you when you return to our Services and enable us to personalize content for you.
• Targeting cookies: Record your visits to our Services, the pages you visit, and the links you follow, helping us to deliver more relevant advertisements.

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and certain parts of our Services may not function properly.

In addition to cookies, we may use other similar technologies, such as web beacons (small graphic files embedded in web pages or emails), pixels, and local storage to collect information about your interactions with our Services.

For more detailed information about the specific cookies we use and the purposes for which we use them, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable laws. We will notify you of any material changes by posting the new policy on our website and, where required by law, seeking your consent.

The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our Services after the revised policy has become effective indicates that you have read, understood, and agreed to the current version of the policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Chatlify, Inc.
Attention: Privacy Officer
1 Chatlify Way
San Francisco, CA 94103
United States

Email: privacy@chatlify.com

For users in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws.